E-COMMERCE DISPUTE RESOLUTION: ANALYZING COMPLAINT, DENUNCIATION PROCEDURES, AND THE ROLE OF THE DRAFT E-COMMERCE LAW 2025
I. Legal Basis The core legal framework governing the resolution of disputes in E-commerce (EC) includes: Law on Electronic Transactions 2023 Law on Consumer Rights Protection 2023 Decree 52/2013/ND-CP on E-commerce (amended and supplemented) Civil Procedure Code 2015 Law on …